The times shown are estimates of total response time — from the moment you call 911 to when the first unit arrives at your door. This accounts for every stage in the emergency response chain: call processing, turnout, and travel.
For fire emergencies, NFPA 1710 sets a benchmark of 64 seconds for call processing — from the moment 911 receives your call to the moment the station is toned out.1 We apply ~1 minute for fire dispatch overhead.
For medical emergencies, dispatchers must run Emergency Medical Dispatch (EMD) protocol before the unit is released. This runs materially longer than fire dispatch. We apply ~3 minutes for EMS call processing.5
Turnout time is the interval from when the station alarm sounds to when the apparatus is moving. NFPA 1710 sets the benchmark at 80 seconds for fire and 60 seconds for EMS.1 Real-world performance falls short regularly — career departments met the 80-second standard only 48–66% of the time in documented studies.4 We apply ~2 minutes for fire and ~1 minute for EMS.
Drive time is calculated using Google Maps routing from the station to your address. NFPA 1710 benchmarks 4 minutes of drive time for the first arriving engine at 90% of incidents.1 In practice, 34% of large U.S. cities fail to meet this standard,3 and the national 90th percentile for total fire response is just under 11 minutes.4
Volunteer firefighters must first travel from home or work to the station before the truck can leave. NFPA 1720 sets total response benchmarks of 9 minutes urban, 10 minutes suburban, 14 minutes rural.2 We apply +5 minutes additional overhead for volunteer fire and +7 minutes for volunteer EMS on top of career baselines.4